Versa lost sync Oct 2024 app update

[C.leeJr]

My versa lost sync after Android app update for Fitbit app.

Restart watch, phone, force stop app, turn off bluetooth and back on, airplane mode toggle. Finally did a remove devicefrom app. Device needed to be factory reset to re-add. Went through pairing and update process. App stuck on update after watch came online, and went through quick steps, notifications, etc. Running android 11, uninstalled and reinstalled app, re-signed in, Reset watch again to wait another hour for setup process, only to be Stuck again with app not recognizing watch. Watch version, 32.72.1.23

[Lemonbalm]

I'm having the same problem as of this morning. 

[ChrisInCaribou]

I've been having this problem since Wednesday.

[Babybear42]

My issue is that my watch says I've done over 8000 steps, but once synced to my phone and I turn Bluetooth off the app says I've only done 5500 or so. Yesterday it seemed fine , today not so much. 

[C.leeJr]

I went out and purchased a Versa 4 as a replacement.
It would not setup or sync.  So that told me that it was the APP that was the problem.
Ran through same scenario - including re-uninstalling app, resigning in, etc. bluetooth off - on. Airplane mode toggling, etc.
I eventually uninstalled the Fitbit app - found an old installer from September (from a reputable source) reinstalled the app that way.
After that install, and sign in to my account - I was able to setup the new Versa 4.  I did not try it on the old Versa because I didn't want to be fuming that I spent $200 on a NEW watch that I may not have had to purchase.

[Lemonbalm]

The app is fixed! I was able to connect my versa 2 just now. The way the pairing looks when you add a new device is totally different than it was yesterday evening. They must have fixed or updated the app. 

If yours is still not working, try removing the device from your app and reconnecting it. 

[Danibostonian]

Mine stopped syncing reliably a little over a week ago. I called customer service about five days ago, and was told there has been an issue that they are working on, and to "give it a few days." I've tried all the steps found online twenty times, easily. I removed my fitbit sense from the app today as it 100% stopped syncing and it will not reconnect. I went to support again online and there is an message stating that there is an issue with syncing fitbits with android phones, and they are "investigating". It would be nice to get some kind of update or timeline on if, and when, this will be fixed. Honestly mine has been acting up for months but would at least connect again when I repeated pairing. I'm getting a little tired of this. 😞

[NatashJ.]

Mine last synced correctly last Wednesday, tried all the recommendations and it finally is syncing steps but very little else, and the time is out by about 7 minutes

Hope it's fixed soon as currently it's not working as a tracker or a watch 

[C.leeJr]

I just updated the app, based on your suggestion - only to find that the update broke the sync.
I'll roll back the app to a prior release again, so I have connectivity.  

[Misstigger69]

Updated app this morning and now cant sync anything. I deleted the watch from the app and now i cant even reconnect it.... has anyone else had this? Have you resolved it?

[Steveybabes]

You're not alone! Disconnected my watch from the app based on others suggestions and now I cannot reconnect it - baffles me how it takes over a week for fitbit to sort this issue!

[sprintchic]

I removed my device from the app and now when I go back in to reconnect my Versa 2 to the fitbit app, it can not even find my Versa 2 anymore. I have followed all the steps of uninstalling the app, shutting off Bluetooth, turning it back on, shutting down my watch and still nothing. I did just check my watch and I am behind on updating it but there is no way to update if you can't get it connected to the app on your phone.   This is so frustrating! Seems like ever since I switched from the original fitbit sign in to Google (that took over) I have had nothing but issues.

[amorton78]

I have had the same issue on a versa 3 for a week. I called the helpline on Saturday (26/10) and was told a new app update to fix the issue would be issued over the weekend. I have looked each day for an update.......no update. 

I won't be buying a fitbit again. There are so many alternatives out there I wouldn't gamble buying another for myself or family. 

[Ladderz1959]

Yes me! Really frustrating 😔

[Misstigger69]

Its ridiculous isnt it. I dont normally do updates from fitbit any more
because ive had this issue before a few times, so resolved it by not
updating, unfortunately i clicked update all and now im regretting it!!!
They never seem to get an update correct!!

[Danibostonian]

Interesting! Mine was off by seven minutes when I first ran into problems! At one point it must have connected to the app as my activity showed in the app and the time fixed. 

If I understand correctly, the watch can store info for seven days. I don't want to lose my calories burned and my steps forever but no idea what to do at this point. 

[Misstigger69]

Im sure they do it when they have to many people with older watches and
they want them to upgrade...... the next thing we will be told is that the
problem has been sorted out but if the watch doesnt work its because the
watch can no longer keep up with the new update with the new software and
we need newer watches!!!

[Ladderz1959]

Agreed!

[C.leeJr]

Updated using the 10/29/24 release via google play store (auto update applied) - again lost connection - signed out of app - rebooted phone, rebooted watch, signed back into app - requested re-pair of my versa. chose to 'reconnect' ...process failed, and continued to fail.  App release still not compatible.

[CoolRose]

Same.  New update did not fix the problem.  Versa 2 is paired to the phone but will not communicate with the app.  After removing it from the app I couldn't get it to recognize it at all.  I did a factory reset and it briefly connected but then failed the update process and now is just back to not communicating with the app.  That app update almost two weeks ago broke something and the new update did NOT fix it.