Versa not Tracking Exercise

[EILJSH]

My Fitbit versa stopped tracking my exercises Feb 19

Swim aerobics and walks

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @EILJSH.

I'd like to take a closer look at what is going on with your Versa. I will be moving this thread to the Versa board as I think it is better suited for it.

Are you referring to the Versa tracking the activities on its own or tracking after manually selecting the option? 

Look forward to your reply.

[EILJSH]

It tracked activities on my tablet..ie aqua fit.. listed everything done in the pool..FEB 19 WAS LAST TIME  know I get nothing under exercise tracking.Very disappointed it the fit bit versa.Liz GuertinSent from my Galaxy Tab® S2

[DH_Marin]

Having this same problem. Versa. Activities are recorded but not showing up in the weekly exercise section. I'd like to be able to categorize exercise there, and mainly have it added to the weekly goals. This has been going on for 2.5 days starting sometime Tuesday March 12.

If there is a solution please post. I will probably set up an blind chat to get help if no solution.

Thanks!

[LanuzaFitbit]

Hello @DH_Marin and @EILJSH.

I apologize for the delay in my response. Thanks for reaching out with those details.

@EILJSH If you enter the activity into your tablet, does it not show up on the list of activities? Keep in mind that you can manually log activities that were not tracked by your Fitbit or that you were not wearing your Fitbit for.

@DH_Marin I could see that you reached out to our support team and that they offered some assistance to your situation.

Feel free to let me know if there are any further questions.

[EILJSH]

It worked until Feb 19..so why should I have to enter manually.EilishSent from my Galaxy Tab® S2

[EILJSH]

I am so frustrated with my versa watch...finf there is no support!Sent from my Galaxy Tab® S2

[DH_Marin]

Thanks for following up. I did get some help from the support team. They suggested entering the tennis workout manually although I had already known I could do that. I entered a 45 minute session and I entered a time frame that corresponded to the time when the minutes were recorded as activity by my Fitbit. It does show up in my weekly tracking area of the app, but is still not recognized or credited toward the week since it will not sync. It does say “not synced” in red and tries to sync when I click on it. Those attempts have no results though.

I don’t understand why I had activities recorded as exercise automatically last week that the did not appear automatically in the weekly exercise section where I could recategorize as Tennis. Since then I’ve played a few times and started a timer as a “workout” from my Fitbit. I would rather not have to do that though, mainly because the timer pauses without my knowing it like during a changeover.

Sent from my iPhone

[LanuzaFitbit]

Hello @DH_Marin and @EILJSH.

Thanks for reaching back with those details.

@EILJSH In your case let's try to edit the amount of time needed for the Fitbit to auto recognize an activity. You can click here to read more about it. Maybe reducing the time needed for the activity helps so that it starts tracking. If that doesn't work you can also set the Versa to track a workout in the same way @DH_Marin mentioned. 

@DH_Marin Thanks for that update. Please know that we'll be sharing your feedback with the rest of the team.

Let me know if you have any further questions.