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Versa not charging

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‎11-21-2019 18:41

‎11-21-2019 18:41

My versa is not charging. I’ve tried different outlets. Sometimes I can get a 0 battery to come up but it goes away. 

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‎11-23-2019 06:48

‎11-23-2019 06:48

@Jillkry1011, it's great to see you in our Fitbit Community. I'm happy to assist you with your Versa since it won't take a charge, even though you have tried different outlets.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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