Versa not counting my steps accurately

[Thebrownbear39]

Fitbit Versa- exercising this morning and my watch showed 3500 steps within the hour, but actual step counter said 750. Am I missing something? Used online chat on June 8, 2020 and was supposed to be escalated, but did not receive any email or a call. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Thebrownbear39, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to contact our Customer Support prior to posting here. 

We're sorry for the late response from our team, due to recent events affecting our operations, we're taking longer to respond. If they've escalated your case, please stay tuned to your inbox for further updates, they will definitely keep working with you. 

However, I took the time to review your case and it seems that your Versa is working fine when it comes to tracking your steps. Something I'd like you to ask is if you can switch the current clock face for a one developed by Fitbit to see if you keep having the discrepancy with your steps? 

Also, I was wondering if you are unpairing your Versa from your phone's Bluetooth? Keep in mind that if your Versa is not properly syncing to your Fitbit account or it's being disconnected from your Fitbit account or phone's Bluetooth settings you won't see the same data on your watch than on the Fitbit app as your details won't have the chance to be transferred as they should.