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Versa not counting steps

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‎02-26-2020 08:59

‎02-26-2020 08:59

My versa shows 0 steps after being on treadmill BUT my Fitbit app on my phone does show steps.  I have restarted my Versa.   Any help would be appreciated 

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‎02-27-2020 12:07

‎02-27-2020 12:07

Welcome to the Fitbit Community, @Dawn99hu. 

 

I appreciate your participation in the Forums and sharing that your Versa didn't count your steps on treadmill, but the steps showed on the app. Thank you for your efforts to resolve this by restarting your watch. I recommend manually syncing your watch by following the steps from this help article: How do I manually sync my tracker or watch?

 

If the issue persists, please confirm if you used the Exercise app to track your workout.

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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