Versa not counting steps

[Grimmi]

Every time I sync my versa 3 it’s losing my steps. I had done over 10,000 steps when I sync it keeps going lower losing over 400 step 

[Guy_]

Hi @Grimmi - this might be related to the unreliable step counting bug it is something that needs fixing as it affects many people, giving misleading information.

[deirdreoneill]

I keep losing steps. I was at 7,000 then it increases to 8,000 then decreased to just under 6,000. I’m concerned it’s syncing elsewhere but I’ve checked and double checked and turned off Apple health. It’s typically after I’ve put in “workout” mode on my watch. 

[runnergirl111]

Several times this past week I hit one step value, and then an hour later they are gone and my step count is thousands of steps lower. Anyone else seeing this issue?

[genwolf]

I am having the same issue, usually it is happening after I have reached my 10k steps and I get the reward screens, then a few thousand steps late I suddenly find my watch showing an amount below 10k - usually between 7,500 to 8,500. In the App it has the day marked with a tick even though the step count is now below target. Quit bewildering. have no other devices connected and have rebooted both the watch and phone.
Phone is a Pixel 6 and Watch is a Versa 3

[Guy_]

Hi @runnergirl111 @genwolf - see Unreliable step counting bug there is no fix for the random steps short of turning off Bluetooth but once it's turned on again you can get random results, which may become accurate after lots of manual syncing.

[ManuFitbit]

Hi everyone and welcome to the forums to the new members.

Thank you for taking the time to share all this details and screenshots regarding this difficulty that we are experiencing with steps and thank you for trying to fix it on your own.

Please note that our team is investigating the issue and working on a solution.

Could you please share the cell phone model and software version you are using. This information will help in the investigation, eg iPhone 8 IOs 18.1, Pixel Phone Android 13, etc.

[farreka]

I’m using the sense 

iPhone 15

fitbit app 4.36 (43637005)

Steps were 3786 at 11:29 (screen shot avail). 
Steps were 1896 at 11:31 (screen shot avail)

This has happened several times in the last week 

[Grimmi]

Fitbit sense 3 

iphone 15pro iso 18.3.1 

have been dropping steps since last Friday pictures were taken just now first pic at 19:11, second pic 19.12 

am now having to keep pairing as it keeps losing Bluetooth even though my phone is in my hand with the fitbit 

 

 

[Mom2je]

My versa 3 has been doing this for months, the last 2 weeks it loses steps everytime I sync now. It’s very frustrating something needs to be fixed 

[NaomiA]

I have been having the same issues over the last week, I thought I was just not looking right, but its literally just done it to me again I was at over 10,000 now down to 8,000 steps, my app is upto date, but it keeps loosing the sync 😞

[Piscesbeach02]

This just happened to me today!  I had over 8000 steps and it just dropped to 5730!  I’m trying to figure out the problem

[Piscesbeach02]

iPhone 16 promax - happened to me today.  Lost over 2000 steps

fitbit sense 

[Aoiffit]

This is happening to me for the past week. Loosing roughly 2000 steps per day. Got the congrats on hitting 10K steps earlier. Next time I look it’s down to 8000ish. I ended up hitting 10K 3 times today! 
Versa 3. iPhone 12

[CMA60]

Android  s24

[Kbeck77]

Happened to me too. Google pixel 6. Around 9.30am I had 5000 steps then 10 mins later it dropped to 3962. It's been doing this for a few days. 

[Kingbridget9812]

Samsung A55.

Hit 10k 3 times today

[LouFa1]

Hello I am experiencing this issue, I have an iPhone 12 mini. iOS 18.3.1

I have been sometimes losing thousands of steps. 

 

Thank you for your time, I hope this can be resolved quickly.  

[LindseyMM]

I'm also having the same issue, initially couldn't get my watch to sync to my phone and now that I have my steps are really sporadic 

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Samsung A22

Android 13

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Moderator edit - merged messages

[Chansb]

 

 

I am also having this issue and it is beyond frustrating when you’re working towards fitness goals. Screen shots show different steps within seconds. An hour ago I was on 5000+

I have an iPhone 14pro all iOS and fitbit up to date 

Watch is versa 3