help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not found.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-16-2020 09:32

‎05-16-2020 09:32

For several weeks now my versa will not sync reliably. It is consistently listing the wrong time. Will not connect to Fitbit app after multiple reboots and unpairing/re-pairing. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-16-2020 09:39

‎05-16-2020 09:39

What phone are we asking about @Rylzebub 

While you are able to un-pair a tracker from the phone's bluetooth, a user can not pair the tracker. 

So remove the tracker from the phones bluetooth and try a sync. 

Best Answer
0 Votes

‎05-16-2020 09:43

In response to Rich_Laue

‎05-16-2020 09:43

I have a Samsung Galaxy 9+. I have removed the tracker from my phone's  bluetooth and tried syncing. Nothing changed. 

Best Answer
0 Votes