Versa not getting notifications from OPPO R9

[mooieblue]

I have owned the versa since the day it was released , but I can not receive any notifications at all , SMS, Phonecalls, Calender etc etc . It makes me regret my purchase as that is why i purchased the versa . Fitbit just say its not compatible with my phone even though it runs on Android . Does anyone else have this problem and own an OPPO phone. I just want to return my versa as it doesn't do anything it was advertised to do . 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@mooieblue Welcome to the Fitbit Community! It's great to have you here! As you said your phone doesn't show as a compatible device, this doesn't mean that it won't work but that we can't guarantee all features will work or work without issues. Still you can try these suggestions to see if your Versa can get notifications from your phone.

Let me know how it goes!

[mooieblue]

no matter what i do i keep getting this message . Its infuriating. I think i will be returning my versa tomorrow.   

[AlvaroFitbit]

@mooieblue thank you for sharing the screenshot. Have you checked the Fitbit app permissions on your phone? Update your Fitbit app and try these suggestions:

Settings (general phone settings) >App>Messages>Notifications>

Allow Notifications>ON 

On Lock Screen>Show Content

Also,

Open Messages>Tap 3 dots at top>Settings>Notifications>

Popup Display > ON

Preview Message > ON

Keep me posted!

[mooieblue]

I have fixed the issue , i found an article online and followed all the steps and now my notifications are working . there was multiple settings in an OPPO that need to be turned off for notifications to work . 

[bojanas]

Hi Mooieblue, 

Could you, please, share the article with me? I'm struggling to fix the same issue last 10 days. 

Thanks in advance, 

Bojana 🙂

[AlvaroFitbit]

@bojanas Welcome! It's good that the community is growing! Sorry to hear that your Versa isn't syncing with your Oppo phone. If @mooieblue meant the article in our help site then this should be it. The article has many troubleshoots that may help you get your Versa syncing again. Also hopefully he can reply so we are sure about this.

Keep me posted!

[Groper]

I am having the same problems which is completely frustrating. Can u pls post the article that enabled you to fix the problem ? Or, step by step, tell me what you did pls? I'm being driven mad!

[bojanas]

Hi, the article you have shared was not useful at all and I still cannot sync my FitBit Versa with Oppo R9s. 😕

[mooieblue]

I am trying to find the article , i came across it by accident but it was settings in the OPPO phone that had to be changed . The Fit bit help articles do not work with the phone. Bear with me and ill link it when i find it 

[mooieblue]

[bojanas]

Dear @mooieblue thank you very much. I really appreciate your help. 😄

[AlvaroFitbit]

@Groper Welcome! It's good that the community is growing! 

@mooieblue thank you so much for sharing this information with the other members. Hopefully this will help them sync and get notifications with this phone. 

@Groper @bojanas did you try these instructions? What was your experience after this?

I look forward to your reply!

[Groper]

Thanks. It seems a lot of people are having the same issue.

Sent from my iPad

[AlvaroFitbit]

@Groper since this isn't a compatible device no testing has been done but hopefully the steps described in this thread may help other members. Did you try them yourself? Are you getting notifications now with your Oppo R9?

I look forward to your reply!

[Groper]

No unfortunately. We have resorted to buying a new phone.

Sent from my iPad

[usernamedenzedd]

Can the fitbit versa also get notifications from Oppo a73?

[AlvaroFitbit]

@usernamedenzedd Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my response.

@Groper thank you for the update. Which phone did you buy? Are notifications working with it?

@usernamedenzedd as explained these phones aren't listed as compatible but you can try the suggestions in this thread to help them work although no promises can be given. 

Keep me posted!

[Groper]

Have had no luck with pairing the Versa to OPPO R9. Have tried all the suggestions, but came up empty handed. Frustratingly, I bought a new phone. Good luck with your endeavours.

Sent from my iPad