Versa not getting notifications

[dave_in_ni]

Mine will work for a few hours then stop. Only way to get it going again is to restart watch and phone.  

This is a replacement Versa as the previous one did exactly the same.  I contacted live help who told me they are aware of the issue and working on a fix but I don't know if they are to be believed or if this is an excuse to Palm me off.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, since the new/latest Fitbit app update, there are multiple problems with it, like syncing, notifications and the like. hope Fitbit will soon release a fix for these problems. regards kuzibri

[JuanJoFitbit]

@dave_in_ni it's great to see you in our Fitbit Community! By the way, I'm sorry for the late response.

Regarding the notifications issue that your Versa is experiencing, our team is actively working on a fix to this issue and expect to have a solution released soon. I totally understand how frustrating this is for you.

Once we have a solution available, we'll make sure to post an update in the Community. I appreciate your patience and understanding with this.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.

[XBoricuaPapi3X]

hope it will be working again, thanks

[JuanJoFitbit]

@XBoricuaPapi3X I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

Your feedback is greatly appreciated since we hope to get this fixed as soon as possible.

In the meantime, please try the troubleshooting steps that are listed in this help article which have been helpful.

Let me know if you have any questions.