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Versa not receiving notifications nor syncing

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‎07-18-2019 10:01 - last edited on ‎07-23-2019 17:08 by Fitbit Moderator

‎07-18-2019 10:01 - last edited on ‎07-23-2019 17:08 by Fitbit Moderator

Seems since new updates I've had issues syncing, receiving my notifications (which sometimes will then nothing)and connecting to bluetooth.  Never had any issues before the change!

 

 

Moderator edit: updated subject for clarity

 

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‎07-23-2019 17:12 - last edited on ‎03-13-2025 07:25 by Fitbit Moderator

‎07-23-2019 17:12 - last edited on ‎03-13-2025 07:25 by Fitbit Moderator

@TenG1975, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Versa not syncing or getting notifications. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here and here.

Let me know how it goes.

Alvaro | Community Moderator

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