Versa not receiving (only) text messages Android.

[d4ny848y]

Hey y'all, my versa is not getting text message notifications, I get all of my other notifications I have set up. I have tried unpairing, hard resets on my phone and versa, and set the versa back to factory. I have a Moto Z Play operating on Oreo. 

Everything was fine until the newest firmware update. I have been trouble shooting this for over a week and nothing has fixed this. 

[JuanJoFitbit]

@d4ny848y welcome to our Fitbit Community! Regarding the notifications issue that your Versa is experiencing, I was able to look at the supported devices list and I'm afraid to say that the Moto Z Play is not listed. This may be the reason why the notifications feature is not working properly.

However, I'd like you to submit a compatibility request in our Feature Suggestion board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our engineers.

I appreciate your patience and understanding with this.

I'll be around if any questions arise.

[d4ny848y]

It's odd because I've been using the same phone with the same Fitbit for almost a year. 

Anyhow, thank you for your help!

[JuanJoFitbit]

@d4ny848y I totally understand how you feel about this. I really appreciate your feedback and comments since this helps us to keep improving.

Let me know if more assistance is needed.

[theminders]

Hello,

My galaxy s10 plus just started doing the same thing as of friday. I'm getting all my other notifications but not my text messages. I have restarted, did a factory reset, deleted the app and reinstalled. U name it, I've tried it. any suggestions? This watch isn't any good to me without these notifications . I've had the watch since day why1. Why is this happening now?

[Brower09]

I am having the same issue with my Galaxy S10! Able to receive email notifications and incoming call notifications. Slowly started missing text notifications approximately two weeks ago. Have not recieved text notification for several days. Have factory reset versa 2, unpaired and repaired numerous times, uninstalled and reinstalled fitbit app, and assessed bluetooth settings. Following along to see additional troubleshooting steps! Glad I'm not alone!

[dmink]

I am having the same problem. Galaxy S10, getting all notifications except text messages. Just started happening over the weekend.

[theminders]

This is a mess and so frustrating!!!!

Mindy Presti ✌❤🐶

[d4ny848y]

So, for me, I had to wait until the next update went out for it to start
working again. And I have not updated it since either.

I have no idea why this is happening, but after a week or two, it started
to work fine. I know this doesn't help and I'm sorry for that... But it's
what worked for me.

[Brower09]

Any other updates? Agree that the watch is pretty useless to me without text notifications. Had an Asus zenwatch 2 that worked just fine... 

[cmc475]

Definitely not alone. I'm having the same issues. I spoke to a representative and they told me it's because Fitbit is not compatible with android yet. He said I can keep rebooting and doing what I've been doing so far but it's not guaranteed that it will work. I've decided to return it. 

[theminders]

Nope. Nothing yet . Waiting on a response from customer service.

Mindy Presti ✌❤🐶

[Brower09]

Hmmm... This excuse contraindicates everything their compatibility site states... unfortunately I'm stuck with the watch so I hope they can fix it!!!

https://www.fitbit.com/devices#galaxy_s10

[Brower09]

Might be a coincidence but I followed the prompts in the article below and modified restrictions to allow Fitbit app to run in background. Ever since the change and a restart in watch and phone, I am receiving SMS notifications!! Definitely strains the battery on the phone but hopefully turning off all day sync will counterbalance the change! 

Hope this helps!! 😁😁😁

https://help.fitbit.com/articles/en_US/Help_article/2322#background

[dmink]

My text notifications started working today, out of the blue.  I am hoping whatever the problem was is fixed.

[Reese434]

Mine did that Saturday for about three different text messages then nothing again is yours still working 

[theminders]

Thanks for letting me know. I've been using Textra. I'll try Samsung again
today.

Mindy Presti ✌❤🐶

[dmink]

Ugh... i spoke too soon.  Text notifications are not working today.

[theminders]

This is so ridiculous!

Mindy Presti ✌❤🐶

[Jazzstratus]

Scroll farther down just for the Fix.

Background and Information:

Ok, so I'll go ahead and post what I did to fix my issue.  I was having the issue where I could not get my text message notifications on my Fitbit Versa 2.

Phone: Samsung Galaxy S10+  ||  Operating System: Android Version 10

One UI Version: 2.0

Fitbit: Versa 2  ||  Firmware Version: 35.70.714

Issue and Troubleshooting:

Issue:

Text Messages are not coming through on my Fitbit Versa 2 using Android device.

Troubleshooting:

- Removed Fitbit Versa 2 from devices and re-added. (Issue still present)

- Tried uninstalling Fitbit app and reinstalling. (Issue still present)

- Went into Settings > Notifications > under each category under "In-app notications", turned on "Preview new messages" (Issue still present)

- Removed Fitbit Versa 2 from Bluetooth devices under bluetooth settings.  Went to fitbit app > Account > Devices (Versa 2) > Notifications > Re-paired with Versa. (Issue still present)

- Tried downloading Google messages and setting it as my main messaging app. (Issue still present)

- Tried turning off messages, and turning on notifications for messages under "App Notifications".  Still unable to receive text messages. (Issue still present)

- Tried making another app such as Google Messages or Facebook Messenger my default app and the "Messages" app (Built in the phone from Samsung) as a secondary app, and tried turning it on under "App Notifications" (Issue still present)

- Tried pairing to a Samsung Galaxy S9+ and a Samsung Galaxy Note 10+ from different friends but still logged in as myself under the fitbit app. (Issue still present)

- Tried resetting the syncing service. (Issue still present)

- Updated or tried to update all the Android components. Profile, PRL, Android OS.  All up to date. (Issue still present)

All of these attempts were failures as none of them resulted in my being able to receive text messages.

Resolutions and possible solutions:

On the fitbit app home page, you should be able to see "Today Items" (Things such as Exercise, Food, Weight, hours slept, HR, etc.).  IF YOU HAVE MORE THAN FOUR ITEMS ON THIS LIST, IT WILL CAUSE YOU NOT TO GET TEXT MESSAGES.

I have tested this and this is how I got my Text messages to start appearing on my Fitbit Versa 2.  Here is how you can fix it.

Open the "Fitbit" app (Android users) > Top right, click "Edit" > Under the section labeled "Manage Today Items", Remove the categories until you only have 4 (Activity cannot be removed and doesn't affect this count). This worked for me and hopefully this works for other Android users.

Side Note:

I did not originally find this fix but this is what I found to work.... I just put it in much greater detail.

Also, I originally had 7 out of 9 items for my "Today items" on my Fitbit Home page on the app.  I removed them one by one until I get to the default 4 (as if you just got fitbit for the first time).  After I removed them one by one, I sent a test text message from another phone (I have a separate work phone) and none of them worked until I got the "Today Items" down to 4.  It started working and I started getting my Text messages then.  I have been re-adding the items to "Today items" and it still works.  This all started after a Fitbit update, not an Android update.  This is on Fitbit to fix as whatever they did when they updated the app, caused it to stop working.