Versa not syncing and losing time

[Volzie]

I've had my Versa for 11 months now and I noticed every couple hours it would be 10 to 30 minutes slow.  When I try to sync it to update the time it fails. I've ran through all of the trouble shooters (except for a hard reset) and the only th thing that works is to disconnect and reconnect but even then it only reconnects half the time and only lasts couple hours before our fails behind again. I've tried it on another phone and could not even finish the set up because it would connect.  Recommendations? 

[Lilacolleen]

Same is happening to me also.   Mine was half an hour off when I woke up this am.   Lost more than 2k steps on the StepBet that I’m doing.    It has a problem syncing, just like yours.    I’m starting to think it’s a system problem.  

[Maragh]

I’ve had the same problem this past week. Can lose up to 45 min in a 24 hour time period. I’ve tried syncing it several times but hadn’t helped. Even fully charged, it loses time!

any suggestions?

[Browniehikes]

I’m having trouble syncing and mine is both showing an incorrect time and losing time. I’ve tried uninstalling and reinstalling the app with no success. Mine is about 8 months old 

[Lilacolleen]

I just took it off plugged it into the charger and said a prayer. Yesterday I removed it from the Fitbit app and added it again but that was very little help. I bought the versa lite in December of 2019. It’s not even a year old. I may not go for another Fitbit next time.

Sent from my iPhone

[Lilacolleen]

Mine is 9 months old.

Sent from my iPhone

[Maragh]

Mine was purchased as a retirement gift in May, 2019. Just use basic functions on it; pretty annoying and disappointing it’s acting up. Prior to this, it would send me multiple notifications of a special day, also I couldn’t and It wouldn’t clear one particular text message I received.

Maragh

[AmyLynnParks]

I am having the SAME exact issues since the new update from 8-22-2020.  It's getting me so frustrated.  Before this update, my fitbit was always syncing and linked to myfitnesspal also.  Time has also been off.  Now, I can only get it to sync ONCE a day....which is only after uninstalling the app, unpairing it, restarting my phone with wifi and bluetooth off and turning everything back on and setting up the device through the app all over again.  Plus...that only works a portion of the time.  I have also only have my Versa Lite since December 2019.  It's so frustrating, especially when no gyms are open for us to track our fitness easily or even have as an alternate option. 

[Maragh]

This was happening before the upgrade, started happening on about August 18 or 19.
I have done the same things but it’s losing time again ... so frustrating !!
Maragh

[Lilacolleen]

So it must have been the “update” that killed lots of our versa lites. I’m losing $40 on top of the Fitbit because I’ll be eliminated from a StepBet challenge after completing 4 1/2 weeks of a 6 week game. May not be getting another Fitbit prob trying an Apple product next. Sorry about the whining, I was on a good path. Why walk if it can’t be tracked. Lol!!!

Sent from my iPhone

[Colesmomma]

I'm Having the same issue.  I noticed that I was missing all my heart rate data on the app, so I went through all the usual things they tell you to do and nothing.  So frustrating.  Then I did a factory reset as instructed by a Fitbit chat agent and then I had a brick.  Nothing but the start screen when you first get your fitbit!  Ugh.

[TracyRush]

I am having the exact issue.   Frustrating that there is no fix!

[Maragh]

I have totally given up on mine! It won’t sync, inaccurate time, and now steps and distance and timing for for workouts. I have tried everything! Mine is just a Versa, not a lite, not a 2. Only had it a year and a bit! Grrr! Absolutely annoyed and frustrated. And it was a retirement gift so it has some sentimental value.

Maragh

[Fit-]

Im having the same problem!! Incredibly annoying! I did however speak with a tech support agent who was able to solve the start up screen problem for me. Download the app on your computer, plug your fitbit into the computer (via charger), go to profile, scroll all the way down to "help" on the bottom left, and then turn on "USB recovery". 

This helped get past the start up screen and everything was fine for the day but, unfortunatly, im back to the not syncing/connecting to bluetooth. 😞

[AmyLynnParks]

Contact fitbit. They replaced mine for me. Got it in 2 days.

[Volzie]

So it's a watch issue and not an update issue? 

[AmyLynnParks]

They didnt tell me. I went on the online e chat. I told them all the
steps I took to reset it and they just asked when I bought it.

[Missyeversa]

How long ago did you buy it? 

[Fit-]

I bought mine mid January of this year

[Maragh]

Last May or June, 2019
Maragh