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Versa not syncing and losing time

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‎08-26-2020 04:19

‎08-26-2020 04:19

I've had my Versa for 11 months now and I noticed every couple hours it would be 10 to 30 minutes slow.  When I try to sync it to update the time it fails. I've ran through all of the trouble shooters (except for a hard reset) and the only th thing that works is to disconnect and reconnect but even then it only reconnects half the time and only lasts couple hours before our fails behind again. I've tried it on another phone and could not even finish the set up because it would connect.  Recommendations? 

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23 REPLIES 23

‎09-09-2020 20:57

In response to AmyLynnParks

‎09-09-2020 20:57

Thx! Will do!
Did you just email them or phone them?
Maragh
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‎09-09-2020 20:58

In response to Volzie

‎09-09-2020 20:58

Looks that way
Maragh
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‎09-09-2020 21:22

In response to Missyeversa

‎09-09-2020 21:22

A year ago this weekend 

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‎09-10-2020 06:21

‎09-10-2020 06:21

Initially thought it was the charging black failing so I bought a new one. Last month I was 30 days past my 1 year warranty and they couldnt help. Internal system failure of some sort. Forced to buy a Versa2 off the site to replace it. Stuck with the v2 because all my bands fit with it. And, although they look the same, the old charger does not fit the slight difference in body depth between the v1 and v2.

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