Versa not syncing correctly.

[Bajpai]

Versa is not syncing with my mobile app since April 

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

Note that fitbits only have a limited memory to store data between syncs. After 5 - 7 days it stops recording detailed data and starts holding data at a daily summary level. So, when you get your syncing issues sorted you may find that your data looks strange in the app.

[MarcoGFitbit]

Hello @Bajpai thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @SteveH, thanks for all your help. 

@Bajpai I appreciate you have shared your experience with us. At this time, please follow @SteveH's  recommendations and if you're still having trouble with the Versa, please let us know. 

On the other hand, if @SteveH's post was useful for you, please mark it as a solution, this will be very helpful to other members of the Community facing the same situation. 

Happy stepping!