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Versa not syncing with Huawei P20 Pro

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‎07-17-2019 16:23 - last edited on ‎07-23-2019 13:57 by Fitbit Moderator

‎07-17-2019 16:23 - last edited on ‎07-23-2019 13:57 by Fitbit Moderator

So i've had the Fitbit Versa for over a year now. Purchased May 18, went on holiday June 18 and it stopped syncing. Got back off holiday to find my phone was no longer compatible with the Versa.

 

Got a new phone as contract was up the Huawei P20 Pro, again not compatible despite being one of the highest selling phones but I can agree that's my fault. So my Versa is now sat on a shelf for about 5 months being useless.

 

Finally my phone is compatible with the Versa, or so it should be. I set it up and it worked fine for 3 days, then I had to remove and reconnect it, this didn't work so had to factory reset. Then I had the same issue a week later. The notifications have never worked, the sync is temperamental and I have to do a factory reset every few days. Now it synced 11th of July, won't sync since. Done the factory reset and the same issue. What I have is essentially a digital watch that I can use as a contactless card. Pointless tracking any data because it's lost.

 

Whenever I contact support they're always helpful and resolve the issue but the issue comes back in a couple of days making everything completely pointless

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 14:00 - last edited on ‎03-13-2025 07:29 by Fitbit Moderator

‎07-23-2019 14:00 - last edited on ‎03-13-2025 07:29 by Fitbit Moderator

@Ryanatix, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you syncing your Versa with your phone and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your Versa by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 14:28

‎07-23-2019 14:28

I am having the very same issue, though tonight it's hit a new barrier in that unpairing the device and trying to reconnect it to the app won't even work. I've tried absolutely everything suggested on these forums over the past few weeks, to no avail (or temporary fixes). I'm at my wit's end, and am probably going to ask the retailer to authorise a refund as it is less than 2 months old. 

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