Versa not syncing with MacBook Air

[pucedog]

I have tried everything, including calling customer service. Is there any way possible I can sync my Versa Lite with my MacBook Air. I'd hate to send it back.

[LiliyaFitbit]

Hello @pucedog, welcome on board it's nice to see a new member around! 

Congratulations on your new Fitbit Versa Lite! Thanks so much for your efforts to sync your device with your MacBook Air. I understand that you've contacted Customer Support regarding this already and would like to confirm if you continue experiencing this difficulty? 

The Fitbit app is compatible with over 200 phones and tablets, as well as Windows 10 computers. It's also possible to set up your Fitbit device on a Mac or Windows 8.1 computer with a program called Fitbit Connect. For steps to set up the device, please see this help article: How do I set up my Fitbit device?

I'll be around if you need further assistance. 

[pucedog]

I kept trying to sync my Versa with my MacBook Air. After one of the tries, I got a message, on my computer, to hook up my Versa to my MacBook Air, via the charge cable. Once I did that, it was synced almost immediately. My problem was solved. I love my new Versa. I want to thank everyone for their help.

Chris

[LiliyaFitbit · Accepted solution]

Hi @pucedog, thank you for your reply!

I am glad to hear your Versa is syncing now with your MacBook Air. Thank you for sharing your solution, I appreciate your time and efforts! I am happy to hear you love your new Versa and wish you the best of luck with your health and wellness goals.

For more information about your new watch, please see this manual.  

If you haven't done so already, I also invite you to participate in our Discussion's forum, there are many interesting topics about Fitness and Wellness.

Enjoy the Fitbit experience. Keep on visiting the forums!