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Versa not syncing with iPhone

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‎10-16-2019 11:25 - last edited on ‎10-17-2019 06:59 by Fitbit Moderator

‎10-16-2019 11:25 - last edited on ‎10-17-2019 06:59 by Fitbit Moderator

My Versa has the wrong time on it since I last charged it. I can’t fix it because the Fitbit app keeps telling me to turn Bluetooth on. It’s turned on on my iPhone. What do I do?

 

 

Moderator edit: updated subject for clarity

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‎10-17-2019 07:09

‎10-17-2019 07:09

@KateAfrica Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Versa not syncing with your iPhone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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