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Versa not syncing

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‎07-30-2018 20:41 - last edited on ‎08-01-2018 06:39 by Moderator Alum

‎07-30-2018 20:41 - last edited on ‎08-01-2018 06:39 by Moderator Alum

Heart rate and hourly steps not syncing on app on my Galaxy 8 or on my device. Has not worked since July 21st.

 

 

Moderator edit: subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎07-31-2018 02:00

‎07-31-2018 02:00

Is the Fitbit app up to date?

Have you restarted both the phone and the Versa? Also please remove the Versa from the phones bluetooth, do not remove from the app. 

Now open the app and try a sync. 

View best answer in original post

Best Answer
4 REPLIES 4

‎07-31-2018 02:00

‎07-31-2018 02:00

Is the Fitbit app up to date?

Have you restarted both the phone and the Versa? Also please remove the Versa from the phones bluetooth, do not remove from the app. 

Now open the app and try a sync. 

Best Answer

‎08-01-2018 06:40 - last edited on ‎10-22-2025 08:41 by Fitbit Moderator

‎08-01-2018 06:40 - last edited on ‎10-22-2025 08:41 by Fitbit Moderator

Hey @Ford25, it's great to welcome you and @Rich_Laue thanks for stopping by.

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked? If you keep having issues, you can try the instructions provide in the help article Why won't my Fitbit device sync?.

Keep me posted. Smiley Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-01-2018 19:42

In response to AlejandraFitbit

‎08-01-2018 19:42

Yes this solution worked.
Best Answer

‎08-02-2018 04:19 - last edited on ‎10-22-2025 08:40 by Fitbit Moderator

In response to Ford25

‎08-02-2018 04:19 - last edited on ‎10-22-2025 08:40 by Fitbit Moderator

Those are great news @Ford25, I am glad to hear that your Versa is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer