help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2018 20:41 - last edited on ‎08-01-2018 06:39 by Moderator Alum

‎07-30-2018 20:41 - last edited on ‎08-01-2018 06:39 by Moderator Alum

Heart rate and hourly steps not syncing on app on my Galaxy 8 or on my device. Has not worked since July 21st.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-31-2018 02:00

‎07-31-2018 02:00

Is the Fitbit app up to date?

Have you restarted both the phone and the Versa? Also please remove the Versa from the phones bluetooth, do not remove from the app. 

Now open the app and try a sync. 

View best answer in original post

Best Answer
4 REPLIES 4

‎07-31-2018 02:00

‎07-31-2018 02:00

Is the Fitbit app up to date?

Have you restarted both the phone and the Versa? Also please remove the Versa from the phones bluetooth, do not remove from the app. 

Now open the app and try a sync. 

Best Answer

‎08-01-2018 06:40

‎08-01-2018 06:40

Hey @Ford25, it's great to welcome you and @Rich_Laue thanks for stopping by.

 

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked? If you keep having issues, you can try the instructions provide in the help article Why won't my Fitbit device sync?.

 

Keep me posted. Smiley Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-01-2018 19:42

In response to AlejandraFitbit

‎08-01-2018 19:42

Yes this solution worked.
Best Answer

‎08-02-2018 04:19

In response to Ford25

‎08-02-2018 04:19

Those are great news @Ford25, I am glad to hear that your Versa is now working properly. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer