Versa not syncing

[Mrstjc4life]

1st I keep getting this message that say “Bluetooth Issues “ yet when I hit the option to “Restart Bluetooth “ nothing happens!!! I’ve only had my Versa since February and when I do the Work Week Hustle my steps don’t sync I was in 2 challenges this week and it’s only Monday but I had 25,000 steps but in the challenge it was showing I only had 3,000 this is beyond frustrating because this has been an ongoing issue call customer service they say we’re aware of the problems and we are working to fix them!!!! I’ve called 3 or 4 times and sent emails this thing cost to much money not work properly....I’ve shut it down....I’ve done a factory reset.....I’ve deleted the app and reinstalled the app!!! I’m at a lost and beyond frustrated.....With the challenges I know the time difference can play a part I also know any steps before the challenge starts won’t count!!!! So with all that being said I think the Versa sucks I’ve given it a chance and now I’m wanting to know if I still have my receipt and my original packaging will I be able to get my money back? 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Mrstjc4life Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with syncing your Versa and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try refreshing the link between your phone and your Versa by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
• You can find additional suggestions here.

Also thank you for checking the help article to know how Challenges work.

For refunds you can check this article for guidance.

Let me know how it goes.