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Versa not syncing

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‎07-15-2019 07:32 - last edited on ‎07-16-2019 09:38 by Fitbit Moderator

‎07-15-2019 07:32 - last edited on ‎07-16-2019 09:38 by Fitbit Moderator

Why does my charge 2 sync(slow but syncs) and my new versa does not?

Going to return the versa and try a different tracker/smart watch.Do not know what else to do.

Very dissatisfied with this.

 

 

Moderator edit: updated subject for clarity

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‎07-16-2019 09:37

‎07-16-2019 09:37

@Onefit, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Versa not syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

I also moved your post to the correct board.

 

Let me know how it goes.

Alvaro | Community Moderator

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