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Versa not tracking heart rate

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‎11-30-2020 13:08 - last edited on ‎12-01-2020 16:21 by Fitbit Moderator

‎11-30-2020 13:08 - last edited on ‎12-01-2020 16:21 by Fitbit Moderator

my heart rate on my versa is not working. how do i fix it?

 

 

Moderator Edit: Clarified subject

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‎12-01-2020 06:23

‎12-01-2020 06:23

Hi @kisma, welcome to our Fitbit Community. I'd like to follow up and help you with the heart rate tracking issue that your Fitbit Versa has experienced.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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View best answer in original post

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3 REPLIES 3

‎12-01-2020 06:23

‎12-01-2020 06:23

Hi @kisma, welcome to our Fitbit Community. I'd like to follow up and help you with the heart rate tracking issue that your Fitbit Versa has experienced.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-04-2020 08:20

In response to JuanJoFitbit

‎12-04-2020 08:20

Did not work. Still cannot read heart rate

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‎12-07-2020 08:30

In response to kisma

‎12-07-2020 08:30

Hi @kisma, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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