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Versa not tracking steps

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‎03-27-2019 07:16

‎03-27-2019 07:16

For some reason, my Versa device is not tracking steps this morning.  It is fully charged, and GPS seems to be working.  Any ideas?

Thanks!

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‎03-27-2019 11:18

‎03-27-2019 11:18

Hi, restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. 

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‎03-28-2019 06:06

In response to SunsetRunner

‎03-28-2019 06:06

@PBhatt Welcome to our Fitbit Community! I'm sorry to hear that your Versa is stopped tracking your steps even though it's fully charged.

 

I'd like to follow up and would like to know if the issue persists or if it got resolved after following the restart process that shared my friend @SunsetRunner.

 

If you found his post helpful, please accept it as a solution so other users can find it easier.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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