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Versa not turn on after going to 0% battery

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‎07-02-2021 19:37 - last edited on ‎07-08-2021 19:45 by Moderator Alum

‎07-02-2021 19:37 - last edited on ‎07-08-2021 19:45 by Moderator Alum

Yesterday afternoon my Versa randomly went to 0% (it should not have done this as I had just charged it fully the previous day). I tried charging it several different ways - different plugs, my computer, charging overnight etc. and it will not charge. It will not even turn on, or show 0% on the screen anymore. I have tried every troubleshooting solution I have come across, including cleaning both the Versa and the charger, without any success. Can anyone help? 

 

Moderator Edit: Clarified subject

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‎07-08-2021 19:48

‎07-08-2021 19:48

Hi there, @Key1. Welcome to the Community Forums.

 

Thanks for the details provided in your post about your Versa. I understand where your concern is coming from. I appreciate the time you took to troubleshoot the issue with your Fitbit before posting here. 

 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

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