help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2019 14:30 - last edited on ‎07-29-2019 07:19 by Fitbit Moderator

‎07-28-2019 14:30 - last edited on ‎07-29-2019 07:19 by Fitbit Moderator

My versa is less than 65 days used and suddenly it wont turn on!  I have bought a new charger, held all 3 buttons down for almost 1 minute, and NOTHING!  I am so disappointed 😕 anyone have any super helpful hints??

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-28-2019 21:21 - last edited on ‎07-29-2019 07:19 by Fitbit Moderator

‎07-28-2019 21:21 - last edited on ‎07-29-2019 07:19 by Fitbit Moderator

Hi @Mamabearj76 I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎07-29-2019 07:21 - last edited on ‎03-21-2025 08:34 by Fitbit Moderator

In response to NellyG

‎07-29-2019 07:21 - last edited on ‎03-21-2025 08:34 by Fitbit Moderator

@Mamabearj76, welcome! It's great to see you around! 

Let me help you with your Versa not turning on and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes