Versa not vibrating when getting notifications

[Insanebuthappy]

Versa lite no vibrating when te t message or email received.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Insanebuthappy, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa Lite since it doesn't vibrate when getting notifications.

Please restart your Versa as described in this help article. After this, turn off the notifications and turn them back on. Finally, monitor your watch for the next 24 hours and see if it vibrates properly when getting notifications.

Keep me posted on the outcome.

[Insanebuthappy]

Apparently my phone isn't on the compatable list although this problem only started a couple of weeks ago and I've had the phone almost a year. I have now decided to change from fitbit

[JuanJoFitbit]

Hi @Insanebuthappy, thank you for getting back. I'm sorry to hear that your phone is not compatible. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I'd like you to submit a compatibility request in our Feature Suggestions board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our engineering team.

We appreciate your patience and understanding with this.

I'll be around if any question arises.