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Versa overheating

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‎08-11-2020 22:17

‎08-11-2020 22:17

Hi I hope someone can help. I have had my versa since release about 18 months ago and everything was great until I went to charge it one day and when I clicked it into the charger, the normal charging status did not display. Then I checked on it an hour or so later and it was really hot. I removed it from the charger and it hasn’t worked since. Is there any way this is recoverable? I am lost without it and seriously disappointed if this is the end.

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‎08-11-2020 23:31

‎08-11-2020 23:31

Welcome to the forums!

 

Please contact support. Use the help link at the top of the forum.

 

Do not try and charge it again

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎08-11-2020 23:31

‎08-11-2020 23:31

Welcome to the forums!

 

Please contact support. Use the help link at the top of the forum.

 

Do not try and charge it again

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-12-2020 01:16

In response to WendyB

‎08-12-2020 01:16

Thank you I will do that.

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