Versa quit working after recent Google update

[SunsetRunner]

My versa suddenly quit working last week. It was working fine then stopped responding, blank screen. I set it on the charger thinking it needed charging. Nothing. I am hearing this is a common problem since the recent app update in October. I have a friend whose Fitbit Sense did the same thing a day later. What is being done to support those of us that can no longer use our Fitbit devices?

[pgbulla]

Same here

[Nhfuzzy]

Mine has quit working also

[dma914]

Me also!

[EFP22]

Almost the same here- heart rate and sleep monitoring just quit- followed all suggestions to fix, nothing works

[Tina038]

Mine has done the same! 

[Panidora]

Same. 

[AntNet]

Mine will not sync most often, especially if I do not allow Fitbit to view my messages. I do pair it, but often it will not allow me to do that anymore. What’s the fix please Fitbit?

[marenes]

Everything about this new update and the new look of the Ap is horrible.  Nothing updates correctly, I don’t get notifications, it is just horrible.  

[Darntired3]

Same here.  Any word as to what will be a fix, if any?

[SunsetRunner]

I haven't received any response from Google or Fitbit. From what I'm hearing, they are offering 35% off a new device if you have a device that is still on warranty. Mine is 3 years old and was working fine. I'm certainly not looking to purchase another Fitbit device if this is how we are treated. Very disappointed as I've been a loyal customer for 10 years. I feel lost without it on my wrist! 

[Ilexia]

Ditto. Mine started glitching and now it won’t turn on

[pgbulla]

Pretty sure mines out of warranty as well. I’ve been a Fitbit user for 5 years and this really upsets me knowing how much I spend on my versa only for it to be taken out by an update, I feel they should step up and replace the devices. I will not be purchasing another Fitbit! I have already ordered something cheaper that will work just fine for what I use it for.

Sent from my iPhone

[owenelms]

Mine will not sync since uploading to google, am now looking at Apple, fed up of inconsistency of this product now!!!!

[Darntired3]

I uninstalled my versa 2, then reinstalled, working fine so far🤞

[Dsmdsm]

Same issues. Daily tracking seems to have stopped after the update. Reinstalled the versa and worked for a day, then stopped.

Disappointed in this whole thing. Fitbit is an expensive Dollar Store timepiece...

[Gill779]

Same with mine, have done EVERYTHING, and it won’t sync, anyone got an answer?

[Darntired3]

I uninstalled my versa2 and reinstalled and it seems to be working Sent from my Galaxy Tab A

[SunsetRunner]

My versa won't charge, so I can't reinstall. Nothing happens when I put it
on the charger.

[AntNet]

Mine won’t charge at times due to the charger not clamping tight anymore. I have to place a book or something fairly heavy on the face and it charges now. I’m hoping that may help you.  Also, mine would not sync the last 2-3 days. Today, I removed my Versa 2 on the app, powered my phone and Bluetooth off & back on, and re-set up my Fitbit. It finally seems to be working.  It’s syncing now.  Good luck!