Versa quit working after recent Google update

[SunsetRunner]

My versa suddenly quit working last week. It was working fine then stopped responding, blank screen. I set it on the charger thinking it needed charging. Nothing. I am hearing this is a common problem since the recent app update in October. I have a friend whose Fitbit Sense did the same thing a day later. What is being done to support those of us that can no longer use our Fitbit devices?

[Dsmdsm]

After a couple of by-the-script communications with Fitbit Help, they said to wait until the next update...huh???

That's messed up!

[Ezzo]

Exactly same problem I started experiencing few day ago - blank screen, not charging and all dead. Mine is now 3 years old and has been working fine all the while 😞

[Dina1960]

My versa 3 froze yesterday with the logo on the screen, but NOTHING will work to fix it... 😣

[Feminemoon]

Lucky

[littleredpolls.]

Mine is dead as well don’t know what to do

[Dina1960]

I was finally able to do a factory reset, and it is now working. It was the only thing that worked.

[Feminemoon]

My heart monitor is not active and Alexa stopped for 4 months since I
downloaded the Google app on my fitbit watch.

Please help
Janet Graham

[Feminemoon]

I have done factory reset 5x's nothing.

[Feminemoon]

I have done factory reset 5x's still not working. I don't have a heart
monitor or alexa.

Janet Graham

[Dina1960]

So sorry... 

[littleredpolls.]

I had to do the same thing.

[Feminemoon]

Truth is truth

[Feminemoon]

Yes I'll check it out also