Versa's LED light won't turn on and won't sync

[SunsetRunner]

I have a Versa, Loveit!

But for the past 4 days it is not syncing and the LED light is on red all the time.  Has not sync my sleep or heart rate. Has full battery. Please can someone help me...the trouble shooting is not helpful at all.

Thanks.

Blessed day,

CEA1760

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing and the led lights is always on. Thank you for troubleshooting this issue before contacting our forums.

Please follow the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them. After this, monitor your Versa and see if the issue get fixed.

Keep me posted on the outcome! 

[SunsetRunner]

I tried every troubled shooting to no avail even with a rep...they are sending me a new one since it is under warranty.

Thank you

[JuanJoFitbit · Accepted solution]

@SunsetRunner I'm so glad to hear that you were sent a replacement watch. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[cindyluanne]

What was the solution to this? My LED lights have not been on for four days now and the watch no longer tracks 'activity' or 'heartbeat' (latter a little troubling! lol)

[SunsetRunner]

Hi




No resolution, since it was still under warranty they sent another one to me.




Hope you have better luck.




Blessings,


Carmen




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[MammaLinda]

The LED lights on the back of My Versa are not on at all anymore.  No longer tracking sleep correctly and not tracking heart rate at all.  This seems to have occurred after swimming/lounging on a floatie in 42” deep water.  Very frustrated and disappointed as all trouble shooting, shut down, re-set, etc. not working.