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Versa's back button stopped working

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‎09-05-2020 13:41 - last edited on ‎09-07-2020 07:34 by Fitbit Moderator

‎09-05-2020 13:41 - last edited on ‎09-07-2020 07:34 by Fitbit Moderator

I cant do anything with my watch because the back button won't work so I am stuck on a screen and can't go back or re start.

 

 

Moderator edit: updated subject for clarity

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‎09-07-2020 07:33

‎09-07-2020 07:33

Hi @Kirstywright, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since the back button is not working properly.

 

Please clean around the button with a toothpick in order to remove any dust or moisture that may be affecting the functionality of your watch. After this, press the button for 10 seconds and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-08-2020 07:09

In response to JuanJoFitbit

‎09-08-2020 07:09

I've tried this and doesn't work still. Can I send it back for a new one or
be fixed?
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