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Versa screen glitching :(

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‎10-03-2019 14:46

‎10-03-2019 14:46

I brought my versa as a treat for my birthday end of July after loving my Alta so much I wore every day now my 9year old wears it and loves it, no problem ever with it. This evening firstly my versa wouldn't sync, I didn't think anything of it and then a couple of hours later my versa screen became suddenly started glitching. The screen is covered in lines iv switched it on and off etc... I'm completely gutted I have emailed fitbit, I have read it's a bit of an issue with this watch.... Iv not had it 3 months does anyone know the procedure or process please? Completely gutted will be feeling lost without it. Many thanks liz

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‎10-03-2019 14:53

‎10-03-2019 14:53

Have you tried a restart?

  1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 
Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-04-2019 00:01

In response to JohnnyRow

‎10-04-2019 00:01

I have yes the screen this morning is completely blank with lines 😞

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