Versa screen just flashes

[Akwhite]

• I have a Versa I got last year for Christmas. Since the last update, it stopped notifying of phone calls or messages on my iPhone. Today, it will only flash the time for a second and then it goes to black. It is not on long enough to get past the time, so I cannot shut it down. I tried the two button and three button reset and the Fitbit logo comes up, but it does nothing to solve my issue. Anyone have a better idea?

[Rich_Laue]

Have you tried a complete shutdown? 

A simple 3 button method is the same as a 2 button method. There is a 3 button advanced factory reset that requires multiple steps. 

Another step that could be tried is to contact Fitbit. 

[Akwhite]

What is the 3 button advanced factory reset? What I have found in videos so far is just holding all the buttons down, which does not help. I cannot go past the time screen as it will only flash on quickly so I can not get to anything on the Versa itself.

[Akwhite · Accepted solution]

I just had a chat with Fitbit. I will be getting a replacement Versa, as I cannot do a factory reset to try to get it working again. The Chat is very helpful and quick for anyone that needs to use it.

[Rich_Laue]

I'm glad support can help you out.

There are 2 ways to do a restart. I think this is what you refer to as a reset. 

Holding in the left and lower right buttons. Holding in 3 buttons does the same restart. 

Second way to restart is to open the settings, about, reboot. 

A factory reset may also be done through the setting, about. 

Or can be done using the 3 button method. See this post if your curious.