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Versa screen not recognizing touch

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‎03-18-2019 13:31 - last edited on ‎03-19-2019 07:47 by Fitbit Moderator

‎03-18-2019 13:31 - last edited on ‎03-19-2019 07:47 by Fitbit Moderator

I just connected this new Versa today. Its a replacement for my original that quit working properly. Only the buttons on the sides are working. I can not swipe, or tap. It continues to stay on the home screen. Has anyone else had this problem/ have any solutions?

 

 

Moderator edit: updated subject for clarity

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‎03-18-2019 16:06 - last edited on ‎03-19-2019 08:03 by Fitbit Moderator

‎03-18-2019 16:06 - last edited on ‎03-19-2019 08:03 by Fitbit Moderator

Hi, restart your Versa several (4 to 5) times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. 

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‎03-23-2019 17:38

In response to SunsetRunner

‎03-23-2019 17:38

@Shellhead  It's great to see that you've visited the Fitbit Community!

 

Sorry to hear that your Versa touchscreen isn't working as it should and for the late reply. Did you try the suggestions @SunsetRunner shared with you? Did it work or is the issue still present?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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