Versa screen not responding

[abigailquinne]

The left half of my Fitbit Versa screen will not respond when I touch it. When I move to the right side it starts moving on it’s own. This has been happening for quite a few days and I cannot even set alarms anymore. I tried a factory reset and nothing has worked. Do you have a solution? Something I can do to fix this issue? 

Moderator edit: subject updated for clarity

[SunsetRunner]

Notting you can do. It`s a firmware bug.

[Rich_Laue]

Is the screen clean? 

Have you tried a restart. Press left and lower right buttons. 

[abigailquinne]

I have, and the screen still will not respond.

[abigailquinne]

Are they doing anything to fix it? My screen is getting progressively
worse, and I have done nothing to cause this.

[Rich_Laue]

Have you contacted Fitbit? 

[Triciamck]

Did you get a fix for this? Mine has done the same! Won’t respond on left side and screen keeps flashing on/off . 

[abigailquinne]

I talked to support & they led me through all the basic steps to try and attempt to fix it and nothing worked.. I am no longer able to use it, the screen has gone completely black and will not turn on. They said I had to buy a new one. The screen stopped working after I updated it, was that the same for you?

[Triciamck]

I was in the middle of a workout and it just started buzzing constantly, it then went on to a coach workout without me pressing anything and I couldn’t exit that! Then realised it wasn’t responding on left hand side, tonight it keeps randomly going through passcodes on the screen. It’s still counting steps at present but can’t do anything else. I use mine to control my music on my iPod as I’m a fitness instructor ( thankfully not using it for that at minute.) thanks for replying.