Versa screen stopped displaying

[Lyd413]

My Versa screen looked like it shorted out a couple of times but after a restart it would come back. After the third or fourth restart it no longer displays the screen it just has a faint light. I left it alone thinking it might have to charge and reset but after a couple of weeks it will no longer restart. This is especially frustrating seeing as this is the replacement for my first Versa. 

[NellyG]

Hi @Lyd413 I have flagged a moderator to come and help you.

[JuanJoFitbit]

@Lyd413 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on after the fourth reset.

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, charge your versa for 2-3 hours and see if the issue gets fixed.

Thank you for your help @NellyG!

Keep me posted on the outcome! 

[Lyd413]

None of this has worked. The problem isn’t the battery it’s that the screen has shorted out after only having it for two months.

Sent from my iPhone

[JuanJoFitbit]

@Lyd413 thank you for getting back! I'd like you to try one more workaround that has been helpful. Please try changing the clock face to one developed by Fitbit .You can find the steps to change the clock face in this help article.

Let me know how it goes! 

[Lyd413]

Just tried it and it still doesn’t work.

Sent from my iPhone

[JuanJoFitbit]

@Lyd413 I'm sorry for the late response. However, since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!