help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen went black

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2020 09:52

‎07-23-2020 09:52

Hello! My Versa screen went black. I charged it last night and this morning the screen just went black and had a blue streak both sides. I did try many times to do the re-set button and the Fitbit logo appears then my clock face too for a second then turn the screen to black again. What happened? I have my Versa now for almost 2 years and don't have any problems till now. This is so sad 😞 Is my Versa done? Any ideas? Thanks!

Best Answer
Labels:
25 REPLIES 25

‎11-12-2020 20:46

In response to KMcm0416

‎11-12-2020 20:46

Did they fix it or replace it? Same thing happened to mine but I have not contacted customer service yet.

Best Answer
0 Votes

‎11-13-2020 03:10

In response to Fit4life247365

‎11-13-2020 03:10

No. All they tell you is that it’s out of the warranty time period and they will give you a discount to purchase a new one.

Sent from my iPhone
Best Answer
0 Votes

‎11-13-2020 11:04

In response to Fit4life247365

‎11-13-2020 11:04

They replaced it. I contacted them, they had me send it in and they shipped
me a new one. It took about 6 week though.
Best Answer
0 Votes

‎11-13-2020 14:05

In response to KMcm0416

‎11-13-2020 14:05

Was yours still under warranty?

Sent from my iPhone
Best Answer
0 Votes

‎04-22-2021 04:55

In response to AL795

‎04-22-2021 04:55

Same thing happened to me. No way to fix it huh? Versa 2 bought in December 2020

Best Answer

‎06-28-2021 02:08

In response to AL795

‎06-28-2021 02:08

This started happening to me overnight. I can see the back-light is on but the screen is black. Customer support were no help. Its still recording my steps and sleep etc but the screen itself is just not working.

 

Resetting it and installing a new clock face didn't help.

Best Answer
0 Votes