Hi there @mattymoo and @netgeekette, welcome on board. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Keep in mind that Due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.
Hello @MauraMelki1 and @meghaagarwal200. We understand and respect your decision regarding the 25% our Support Team previously offered.
Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. When a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.
Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.
Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.
We're sorry for the hard time you've been having while emailing to Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. However, if they haven't give you a resolution to your case, keep in mind that they'll definitely continue working with you.
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