Versa screen won't turn on

[CircusDad09]

My Versa 1 screen is not displaying. I have tried to reset,  leave to discharge and then recharge. Green light is lighting on the back. It is connecting to my phone. Any suggestions please 🙏. 

Thank you 

Moderator edit: subject for clarity 

[CazB1547]

Thank you I did contact Fitbit through chat; went through the steps, still no screen, I have sent versa back to Fitbit, as advised.

[Wst87tw]

Thanks for the suggestion, I did write to service email, will wait to hear
back and see what could be done.

[Mbmastroianni60]

I am having the same problem. I have tried to restart using the suggested “hold button” method with no luck. And I can’t get to “settings” on the watch because the screen is black. 

[kljwestcomma]

Surely is odd that so many are having the same issue near the same time.  Sounds like a software screwup to me!

[Wst87tw]

Hmm so Fitbit could only offer me a discount on another Fitbit product, but i can't even use it towards their newest watches like versa 3 or sense. That's not very helpful, don't think I would spend more money on older models.

[Mbmastroianni60]

Disappointing. At the same time the screen issue happened, my watch no longer holds a charge.

Sent from my iPhone

[Wst87tw]

Hey so it's been a month, I've left my versa shutdown but on the charge. I tried turning it on again yesterday and the screen came back on. So far it's still got it's display! 🤞 Will see how long it will last. Makes me wonder now if there was a software update that screwed up the system🤔?

[J.loh]

Congratulations and good for you. My screen also came back but during my
exercise it disappeared. It lasted just one day and it's been a month with
no screen. I hope what you said is correct and hope that they do an update
again and maybe it will comes back on.

[Billvo]

It worked thanks 

[kljwestcomma]

Mine did that on/off but seemed like it was dying. A month later i finally
got my replacement and all is going fine w/ it!

[Bee27]

Hi

I am having the same issue with my replacement. Two days ago it started to act out, not to log the sleep properly. Today, after charging it, it would not start. I got a black screen and there is nothing I am doing that can turn it on. Please advise.

Thank you

Beatrice