Versa screen won't turn on

[CircusDad09]

My Versa 1 screen is not displaying. I have tried to reset,  leave to discharge and then recharge. Green light is lighting on the back. It is connecting to my phone. Any suggestions please 🙏. 

Thank you 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @CircusDad09.

I am sorry to hear your Versa screen won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes, I'll be around. 

[DJWalker1]

My Fitbit Versa Lite is having the same problems. I have tried the two things you have mentioned. Neither works. It syncs and registers everything else. What to do now. I have found no telephone number to actually reach a person to solve this problem.

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @DJWalker1.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

You can check our Support contact options here. 

Let me know if you have any questions.

[wolfjack7]

Similar problem here.  My Versa won't turn on.  My screen is black and by holding buttons down, occasionally I can get it to light up a bit so the black screen becomes more gray/white.  I occasionally get a small vibration when holding buttons down.  But no graphics appear at all. Green light on the back works.  Won't sync.  Help!

[stotty73]

I have the same problem so can't change the clock face and it isn't holding a charge longer than 2 days.  Mine is the Versa 2

[LiliyaFitbit]

Welcome to the Fitbit Community, @wolfjack7 @stotty73.

@wolfjack7 Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details, I understand how you are feeling. I recommend you to follow the next steps to perform a factory reset on your device:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process.

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

@stotty73 Thank you for sharing the issues with your device. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Keep me posted on the outcome.

[DJWalker1]

There is only one button on my Versa Lite Limited Edition. But I tried the
same process and nothing happened. Then it wouldn't come back on until I
put it in the charger. It is syncing with no problem. I just put it back
on my wrist and it's tracking everything.

[wolfjack7]

Hello, I am unable to do what you have directed because I cannot get the
Fitbit logo to appear on my screen at all. I've tried holding down all
three buttons many times for many minutes. I've also tried all combinations
of holding just one button or just two buttons. The Fitbit logo will not
come on the screen. I occasionally get the screen to light up a little bit
to a gray screen instead of the normal black. And I can occasionally get it
to vibrate and I can occasionally get a green light to come on on the back
of the device. And it did sync once last night while I was trying all these
efforts to revive it. That's about the only life I've seen. Any other
suggestions?
Thank you,

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your replies, @DJWalker1 @wolfjack7 .

@DJWalker1 I appreciate your efforts to resolve the issue, thank you for posting the update here. While the process is different for the Versa Lite, I recommend to continue working with our Support team as they will provide you with the troubleshooting instructions for your specific watch and review your warranty options. I appreciate your understanding. 

@wolfjack7 I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[CircusDad09]

Hello,
Thank you for your advice but sadly it has not worked. The back light is showing and it is charging and connecting to the app but nothing on the screen, I am stumped as to what to do next. Any suggestions please? 
Thank you
Circus Dad 09

[AliceMahalia]

I have the same problem except the green light on the back won’t come on either 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AliceMahalia. Thank you for your reply, @CircusDad09.

@CircusDad09 I am sorry to hear the issue persists, thank you for your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@AliceMahalia Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate the additional details and recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome.

[MezzoMm]

Mine is doing the exact same thing!

[Bee27]

I have the same issues, black screen, while charging and connecting. I have a versa lite. I tried already to reset and change clock faces with no luck.

Pls help

[LiliyaFitbit]

Welcome to the Fitbit Community, @MezzoMm @Bee27.

@MezzoMm I am sorry to hear you're experiencing the same issue. I understand how you are feeling and recommend trying to restart the watch and switch to a Fitbit clock face. 

@Bee27 I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. 

Keep me posted on the outcome.

[Bee27]

Hi

I tried again the reaet and changing the clock the face with no luck.

Please advise what else I can do about it. I only have this fitbit since
July this year.


Thank you
Beatrice

[LiliyaFitbit]

Thank you for your reply, @Bee27.

I appreciate your troubleshooting efforts, thank you for posting the update here. Our Support team will continue assisting you on this matter. Please keep an eye on your inbox for further instructions.
 

I'll be around if you have any questions. 

[MezzoMm]

I tried restarting it and even resetting it. The pixels sometimes turn from black to a dark grey, but I can't get any image to appear. 

This watch was expensive and I expected it to last longer than this. It seems like many people are experiencing this issue.  Is this a known bug?  How can you help me to fix it? (Other than what you just mentioned)

[Nicole1998]

My Fitbit Versa 1 is having the same problem. Tried all the recommended steps listed below, however, my screen remains blank. It syncs with the app and registers everything else. My Versa is just over a year old and the green light is still flickering on the back. 

Thank you.