Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[TMET]

It's interesting that Fitbit advertises 4+ days baterry life. footnotes that various things impact battery life. That means 4 days is the minimum and if you don't use extra stuff like 3rd party apps you should get more than 4 days. Right?   

[Mnmohn]

I wouldn't think 4 days is minimum, but as an average life..

I seems to be getting more than 4 days with the replacement versa, but then I didn't have sync  running

And it doesn't make much sense to have a "smart" watch and use it just as a dumb watch, so (with sync running,) 4 days +/- few hours is what Im looking for.

[TMET]

Mnmohn,

I was getting about 4 days for a while and was sort of ok with it but what Fitbit claims is 4+ days. Not around 4 days or up to 4 days or 4 days if it sits on the shelf. That means regardless of use everyone should get at least 4 days. Their claim actually sets the performance standard. I don't like false claims.

Moderator edit: format 

[Mnmohn]

Well, if you feel cheated with false claims, it's upto you to take it up with the fitbit and look for a refund..

Nothing much a community forum or its members can help I guess.

[LucyAP]

Nice to see you here @NickePekka! Thanks for stating that you tried the suggested troubleshooting and for letting know your experience. To better assist you I created a Support case. Please keep an eye to your inbox at the email you used to register with the Community Forums.

Thanks for sharing the workaround that worked for you @lfm710! This can be beneficial to others that might experience a similar situation. Please keep me posted if you need more help or if you have more questions. 

Catch you later! 😉 

[HeydyF]

Thanks for getting back to me @Kellyhull518! I totally understand your point. The reason why I asked you to turn some of the features it was to monitor how fast the battery is draining. So thanks for the update. Since this issue persists, I have escalated your case to our Support team for further assistance, so please take a look at your inbox. 

Let me know how it goes! 

[Iliyana]

I’m in the exact same boat. I could go 4 days with multiple notifications before the battery would drain. Mine is also almost done to 1.5. So very disappointed.  

[Suikoden]

Exact same thing happened to me. Returned mine and moved on. Fitbit support just had me jumping through hoops when this was clearly a software problem. Didn't feel like doing their job for them.

[NickePekka]

Just got off Fitbit customer support. They confirmed it’s an issue and will get replacement. Howevere, I can’t understand how a battery can go bad in one month. I say this is a software issue in Versas. Potentially only in the latest software but there are many on the Internet with similar issues. And it may be that the battery management system that Fitbit uses is not up to the same standard as Apple?

[Gaurav_347]

Update 

I got my replacement from fitbit on Monday. I charged it fully and wore it at 8:30pm. It has still got 30 percent charge left today . The previous fitbit lasted only 12 hours . I believe this one will last me for 3 more days. So in total 10 days. If you are facing battery issues then get your watch replaced . I believe it's the battery issue and not the software for quick battery drain. 

[lfm710]

Not sure. My battery was bad right from the get go. The replacement is
perfect. I have had it for a couple of months and I am sure I could go over
4 days with it. It is good to see that Fitbit is now accepting that some
went out with bad batteries. In the beginning they did not seem to.

[Mlmuise]

I messaged FitbitSupport on twitter back and forth for a few days and after I did the battery test thing they wanted a few times and they emailed me saying they would send me a new one. I think it was defective. So I'm waiting now on the new one to arrive.

[riverqueen1305]

I was having a similar issue and called Fitbit community support. I described what I had tried to no avail the CS support tec ask me how was I recharging  with a wall unit or with a computer? I had been using a wall charger but he recommended using a computer, something about a slower recharge.  I tried it and it made all the difference. 

[raymolee]

Glad it's not just me I never get 24hrs of battery. I'll try customer support.

[Jenskie]

Ive had my versa a month and tried Andorra to get it to lastnlinger than 12 hours before it needs a charge   Extremely disappointed.  I want it to track my sleep. Also to encourage more movement 

[Jenskie]

I’m extremely disappointed with my Versa it doesn’t last more than 12 hours. An expensive item for it to not function properly 

Moderator edit: format

[urmoluts]

Have Fitbit some statistic how many Versa they have sell?

Right now it seems that to many users have problems with Fitbit Versa battery... Maybe with battery problem versa % is like 0,001..

[HeydyF]

Hey @Iliyana, it is great to see you around more often! I'd like to know if you have tried the tips that I preciously posted in order to make the battery of your Versa lasts longer. If you haven't, give it a try and let me know how it goes! 

@Suikoden, I appreciate you have taken the time to contact our Support team for further help and on the other side, it is sad to hear that decided to returned your Versa. Please keep in mind that our team is always working on improving our products and services to meet our users expectations and I apologize if they didn't meet yours. If you have further questions or comments, let me know. 

I'll be around! 

[LucyAP]

Hey there @NickePekka, @Gaurav_347, and @lfm710! Thanks for confirming that Support was able to help. Good to hear that you are back on track. If you need more help, please don't hesitate to post back. 

Regarding your questions about your battery, the best is to contact Support back with the same case number you already have. I'm sure that they can check the system for you and clarify further if you need it. 

Catch you later!

[akhilared]

Definitely, the battery life is too bad.

I charge it like every night and it shows 30% by the end of the day. I wouldn't recommend anyone if they are not interested in plugging it every day.