Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[Lisa1971]

I also am having issues with battery life, was only using 20 to 30% battery in 24 hours and now using at 25% while alseep and have to recharge by the end of the day. I haven't changed any of my settings so I don't understand why it using the battery so quickly?

[LucyAP]

It's great to see that you've visited the Fitbit Community @Lisa1971! Thanks for describing the issue you are experiencing and that you haven't change any setting. 

To better assist you please confirm that you have performed the following troubleshooting:

• Restart your Fitbit device. 
• Clean the charging contacts using the instructions in How do I clean my Fitbit device?
• Try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

Keep me posted with the outcome! 🙂 

[Mlmuise]

My Versa is so far disappointing. It will not hold more than a 12 hr charge. I pm'd  @fitbitsupport and I did everything they suggested with zero improvement. Its down to the bare bones, just the basics. I hardly touch it throughout the day and its dead within 10 to 12 hrs. I can't use it for anything. I paid a fortune and am so disappointed. Can I send it back for a replacement? Maybe its defective?

Moderator Edit: Updated Subject For Clarity.

[Lisa1971]

Hi Lucy,

I have tried all the things you have suggested but my battery is still at 20% or less in a 24hr period. I really don't have an hour every morning to charge it. What is the return policy on this watch, I love the watch but am very disappointed in the battery life ☹

[LucyAP]

Thanks for the update @Lisa1971! I appreciate that you have confirmed that you have tried my suggestions. 

To better assist you I created a case for you. I'm sure that Support can help further and help you to get back on track in no time. Please keep an eye at the email you used to register with the Community forums.

Regarding our Warranty Policies, you can take a look to our page Fitbit.com/legal/returns-and-warranty while you wait for Support's response. 

Catch you later! 😉 

[GAGurl60]

We upgraded from Charge 2 to the Versa last week. I have to charge 2-3 times daily.  I've reduced almost all the apps to save the battery.  Mistake .

[Hongkai]

My versa battery life further degraded to 1 day, so I contacted support, and after a battery test, I have received a replacement unit in a couple days. Kudos to fitbit support!

When I set up the replacement unit just now, for the first time the initial update finished properly. By properly, I mean when the tracker finished all the installing, after a short wait, the app on my phone proceeded to next steps (a bunch of useful tips). For my previous faulty tracker, the app will display "check progress on versa, waiting for connection" forever after the tracker finished update installation and became ready to use. I have tried twice on my phone and even once on my wife's phone with the faulty tracker, the issue was always there and I had to kill and restart the app.  So I am just providing this information, maybe helpful for fitbit to track the source of battery life issue. 

Haven't tested the battery life of the replacement yet, finger crossed!

[GAGurl60]

Thanks for the feedback!

[Jojarvis]

I got a replacement for my Versa watch because of the poor battery life. The battery works just fine but now I’m having problems with notifications. Fitbit says there’s a problem with notifications and doesn’t know when that problem will be fixed. It’s seems the problems are ongoing.

Sent from my iPhone

[RobertoME]

Hello @Mlmuise, great to see you here in the Fitbit Community, welcome aboard. My apologies for the late response. I was reading the battery on your Versa is not holding the charge for more than 12hrs. You did good in reaching our our Customer support team and trying all the possible solutions.

I was happy to reach out to our Support Team from my end and they were able to confirm that they're currently working to reach a resolution with you. I recommend following up with them and then letting me know how it turns out.

Just a heads up, since the topic of your post is not related to the Fitbit app, I took the liberty to relocate your post in our Versa board.

See you later and take care.

[MichelleC4214]

Same here. Charged mine last night got up started my day and by 1:00pm dead.

[chillywilly2005]

Usually I do not have an issue with the battery, but have had very quick drains happen in a short period of time recently. I charged my versa before I left for work this morning and it was at 99%. I have been at my desk working the majority of the day and only have 1700 steps. I just checked and the battery is at 34% and it has only been 9 hours.

[Pat14]

Send it back or call them, bummer

[Kellyhull518]

I purchased a Versa back in May and for the first month or so the battery held up as advertised; I was getting about 4 days out of it.  During that time I had it set to remind me to move, notifications for texts and phone calls, and all day sync. Then about 4 weeks ago the battery started depleting at a faster rate. Two weeks ago I changed setting to manual sync, turned off Bluetooth (unless I was going to ahmc) and turned off all notifications. I get about 1.5 days out of the battery. I have checked for software and firmware updates, but have seen none. I’ve shutdown and restarted.  Nothing seems to help. It’s extremely disappointing that the battery life is now so short. Part of the reason I upgraded to the Versa was for the battery life. Is anyone else having this issue? 

Moderator edit: Subject for clarity 

[Mnmohn]

I’ve had this issue with battery

Device worked perfectly alright for the first one week, and suddenly one day battery started dying. I was barely getting 24hrs of life even with sync disabled.

Now coming to the bright part, Fitbit Customerservice experience  was extremely efficient and good. They verified the battery consumption from their back end servers and registered a replacement request, all with me never speaking to or visiting any service centre. 

It it seemed like they already knew of this issue and gladly sent a replacement. 

Recieved the new new watch in 3 days time in fedex.

It’s been ~56hours since last charge and battery shows 56%. So seems to be working very well. Now it just needs to keep on working like this much beyond a week 😛

All in all having to get it replaced was a bummer, but amply compensated with the awesome customer service experience, i’m inclined to let it slide and still recommend Fitbit if anyone asks.

and yeah the watch itself is awesome and totally loved it!

[HeydyF]

 Hey @Kellyhull518, it is nice to see new members around! I'm sorry to hear about the battery issues that you are recently having with your Versa. On the other hand, I want to thank you for trying some tips to make it last longer. Since this inconvenience persists, and the battery seems to be draining in less than 2 days, I'd like you to take a look at this post which has other tips that I'd like you to follow. However, if this still happening, let me know, and I will keep assisting you. 😉 

I'll be around!  

[Kellyhull518]

Thanks for the information and unfortunately I’ve done all of those things. I have to agree with others, what is the point of having the Versa if I have to turn off all the features that drew it to me in the first place? What makes less sense is that I started with factory settings and changed nothing; for the first month it worked great but for the last 4 weeks it’s been horrible. I had a full charge this morning at 0930 and now at 1600 it’s already down to 78% and all settings are turned off and I haven’t used it for a workout. Makes no sense that it would be that low. 

[NickePekka]

Same issue here. An OK tracker but nowhere near the software quality of Apple. Will switch to Apple next. Enough is enough.

[NickePekka]

This is a software issue. I had a great battery on my Versa until I got a new phone. At that time I had to remive my Versa from the previous and factory reset it. With the same settings as I had before I get a 1 day of battery versus 4 previously. 

[lfm710]

There is more than one reason - and that is yours. My battery was draining,
so I switched watches with husband. The problem migrated with the phone. I
took mine back and got a new one, and never had another problem. Mine was
definitely a hardware problem.