Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[SFF108]

huge issue with battery. i just received this tuesday 4/17 and have had to charge it 3x already as of friday 4/20. i work in a prison and my phone isnt availabe to me 8 hours a day so the syncing all day isnt the issue. it has been at 100% when i go to bed in the evening and down to 60% 7 hours later when i wake up. suggestions??

[SFF108]

Battery has been fully charged 3x mow now within 3 days. I have the all day symc OFF and even if it was on i am nowhere near my phone for 8 hours a day as i cannot take my phone into work with me. i have charged it before sleep and in the a.m., 7 hours later, it's at 60%. The point of me buying this was to track progress and sleep for days....not to have to take it off for hours each day to make sure it doesn't die. I also have no 3rd party apps and have deleted the apps that come with the watch that i will never use

[N8teGee]

Have you installed any 3rd party apps or watch faces that could be draining the battery? If so, you could remove these and monitor the battery usage and see if there is any difference.

Also it wouldn't harm doing a couple of restarts (Press and hold the left button and bottom right button together for 15 secs). 

[NellyG]

Try restarting your tracker several times and see if that fixes it. If not return it to the store you bought it from kr contact Support (link in my signature )

Restart your tracker

[NellyG]

Restart several times.  If that doesnt work, factory reset. If that doesnt help either then contact Support (link in my signature ) or return it to the store you bought it

Restart your tracker

[Pat14]

Cant see anything on the face but heart beating????

[iw5032]

I decided to give it a could charges to see where it is at. 

My last charge, just before 4 full days I was under 15%, so I charged it at night. 

On this charge, after the first full day I was at 80%. Today, the second morning, I’m at 44%. So it took a big hit in one day. 

I still have all day sync off and have used it for some workout, but no music. 

I have found rhat wearing it to sleep is not very comfortable, so from here on out I most likely won’t wear it. 

Will it be bad on the battery to charge it more frequently to keep it at 100% since I plan on ditching it to sleep?

[sarah_lin8]

@sue499 your watch is on auto dim by default. You can change this by going to settings on your Versa.

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[sue499]

Hi, no it’s not the setting....I am having various issues with it....am currently in communication with Fitbit.

Sent from my iPhone

[sue499]

This isn’t down to the settings!

[Bethrobinsonxx]

I'm having the same problem, something about the power surging or something, they told me to try charging on a computer and "if it persists to contact them again because its likely I'll need a new one.. Not a good start 😕

[Jujube289]

Down to 29% after 90 hours. Looks like 4 days of battery life is not false advertising. 

[DoctorWkt]

I've just put my black Versa on charge after exactly 5 days and there is 10% remaining on the battery. I am using it mainly as a watch, with the sleep/HR/step tracking, nothing much else. Another data point.

[Ange6]

So the “Support Team” have agreed my Versa is faulty but now I am waiting for them to decide next steps - it doesn’t seem difficult to me, send me aVersa that works as intended. Three days still waiting. I have now had my faulty Versa exactly one week. Very disappointed in the product & Fitbit support & after sales service. 

[LRae85]

Hi, yeh I’m still having trouble with the battery life. I even factory reset. And it still only lasts 6 hours. I also turned off heart rate, the screen when you move your wrist, screen to dim. I don’t know what else to try other then maybe i just need to return it and try a new one which I don’t want to do I love this Fitbit watch. It just might have bad battery in.

Sent from my iPhone

[sue499]

Disappointing isnt it, was so looking forward to receiving my Versa! Im waiting to hear back from Fitbit with the next step. 

[Tantric1]

So... I am already super pissed that Fitbit did t disclose that you cannot have an Ionic and a Versa on the same account  (even though every other tracker was able to do this) and I had purchased 2 Versa’s... basically decided to return them both but had hoes Fitbit would figure out they screwed up big time and would fix this... and so I decided to try using the Versa for a few days. Battery lasted from a full charge, I did ru. For an hour without using the device for music, and it is dead.

i don’t want to be told not to use the 3rd party clock faces that FItbit has approved, or that I shouldn’t sync my device throughout the day, etc. what is the point of the device if it can’t be utilized ??????  Epic fail in every way imaginable with Versa. I am returning both tomorrow and will use the Ionic (which manages to do all of the functions and battery lasts for 5 days) and will go with the iWatch with the new edition in the fall. I am actually embarrassed for all of the devices I have given as gifts and how I gave testimony to how great Fitbit is. Super sad, have put in an order to sell my shares, as you obviously have either QC issues, or have a muddied vision of where your products are headed.

[Ynott]

FYI...I had the same issue and called support. They had me test the fully charged watch 3 times. First time support forgot to tell me to charge the watch for 2 hours even if watch's battery reads 100%. Battery died after 27 hours. Second time I charged Versa for 2 hours and again battery only lasted 27 hours. Lastly, support had me do a factory reset and charged Versa again. Battery lasted 27 hours. So, I'm sending Versa back for a refund. Support wanted me to pay for shipping but agreed to email me a prepaid label when I complained. I actually bought another one at Best Buy so we'll see how this goes.

[Ynott]

@Ange6 Fitbit has chat support.

[LRae85]

Yeh the whole thing is frustrating. I might end up switching to the ionic. Which also stinks cause there more expensive. It stinks cause I love everything about this Fitbit other wise.

Sent from my iPhone