Versa showing wrong map

[unmanifested]

My versa is showing wrong map every time  Please help me fix it.

[SunsetRunner]

Hi, would you be so kind to elaborate on this problem? Which Map do you mean?

[unmanifested]

Hi

After finishing my 5k run when i see the summary of my run in fitbit app it is showing incomplete and wrong map. Screen shot attached.

[LZeeW]

Hello @unmanifested and welcome to the Help forums.  Lines like those on you map appear from bad GPS connectivity.

• What model phone are you using?
• Do you have the current version of the app?
• I peeked at you profile and see that you are not a new user.
• Is this a completely new problem?
• Did you ever get a correct map with your Versa and this phone?

[unmanifested]

Hello Laurie

I'm using Xiaomi's poco f1. (Since 28th march before that sony Xperia xa2)

My Fitbit app is up-to-date

I've been using my versa since December 2018.

I've been getting correct maps until 2nd may.

I was getting correct maps in my Xiaomi's poco f1 phone. Since may 2nd it's showing incorrect maps.

[LZeeW]

@unmanifested   It's easy to say that your Xiaomi is not on the list of compatible phones.  But you had correct maps and now they are gone.  So, it's not a fair answer.

Here is a link to a Help article that has advice for trouble shooting GPS errors.  I think you should review it.  Sometimes we make changes in settings, sometimes changes appear mysteriously.  Make sure a setting hasn't changed.

This is my systematic approach when these things go wacky:

• Log out of your app and delete it
• Turn your phone off
• Restart your Versa
• Restart your phone
• Re-download the app and log in

I am an iPhone user and I would never claim to be an expert in Android issues.  Perhaps an Android user will have some better advice.

[unmanifested]

Thanks Ms. Laurie

[MadtownMike]

This is now happening to me since recent update. Old runs maps show up instead of the new route when I review my workouts. If I click it it brings me to correct map. 

[unmanifested]

Hey Mike, try this..

• Log out of your app and delete it
• Turn your phone off
• Restart your Versa
• Restart your phone
• Re-download the app and log in

[MadtownMike · Accepted solution]

Thank you for the reply.  I logged out of the app and restarted the Versa.  once I logged back in it was looking correct.  Did not actually need to remove and re download the app. 

Thanks for the help. 

[unmanifested]

You're welcome mate !