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Versa sleep is not recording and notifications not working

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‎05-02-2018 05:15 - last edited on ‎11-02-2021 18:15 by Fitbit Moderator

‎05-02-2018 05:15 - last edited on ‎11-02-2021 18:15 by Fitbit Moderator

I got my versa a couple of days ago and have had a few problems. My sleep is not recording, phone notifications are not working and the HR is off by as much as 40bpm when compared to my garmin.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎05-02-2018 05:52

‎05-02-2018 05:52

Hi Sharonob, I found this fix posted by someone else a little while ago:

"Hi! It's a bug with the new system apparently. If you click 'Edit Sleep Time' and change the start time by 1 minute prior, you'll be able to see the time periods once it's recalibrated. Hopefully it's fixed soon!"

 

For the notifications, are you on Android or iOS? If Android, is your phone on 'Do Not Disturb'?

Versa SE Lavender | 2018 is the year!
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‎05-02-2018 10:19

In response to GenieFish

‎05-02-2018 10:19

Thanks from your response. Ive tried this for the sleep records and it' still the same.

For the notifications I'm android and have my notifications on but it's still not working.

 

Thanks anyway for your help

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