help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped counting floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2020 08:33 - last edited on ‎08-17-2020 11:32 by Fitbit Moderator

‎08-09-2020 08:33 - last edited on ‎08-17-2020 11:32 by Fitbit Moderator

I have the exact same problem with my Versa. It used to track floors (only when cycling things would be waaaaay off) perfectly. Today, it's stuck on zero. Resetting doesn't work. Any thoughts?

 

 

Moderator Edit: Clarified subject and added label

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-17-2020 11:31 - edited ‎08-17-2020 11:33

‎08-17-2020 11:31 - edited ‎08-17-2020 11:33

@ElPresidente Welcome to the Community. 

 

Let me help you with your Versa not counting steps and thank you for troubleshooting this issue. Since you have already reached out to our Support team please work with them to find a solution.

 

I also moved your post to the correct board.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-17-2020 11:34

In response to AlvaroFitbit

‎08-17-2020 11:34

NOBODY HAS HELPED ME WITH THIS!!!!!!!!! I QUIT USING THE FEATURE!


Sharon White
Refund / Recovery
Regence Health Insurance Services
Sharon.White@regence.com
503-220-6221


IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.
Best Answer
0 Votes

‎08-17-2020 12:49

In response to AlvaroFitbit

‎08-17-2020 12:49

Thanks Alvaro,

 

It was counting steps, what it stopped counting was floors. But my device completely died a few days later, so fixing the issue is no longer possible. I got my Versa replaced and the new one is working just fine.

 

Regards, Ellen

Best Answer
0 Votes