Versa stopped receiving text notifications

[JACS1975]

Today my versa stopped receiving text notifications from my Samsung S10. I'm still getting call and WhatsApp notifications.

I have tried uninstalling the Fitbit app, restarting both the fitbit and the phone, checked all the settings are on etc. 

I just cant get to the bottom of it.

Any ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@JACS1975, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't receive text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Sharky4]

Same for me.  Receive all other notifications just not text messages for stock app.  I've installed a 3rd party app and get notifications for that.  Tried all the recommendations and nothing worked.  Fitbit has entered a ticket for this so hopefully gets resolved quickly.

[b0ysetsfire]

same exact thing.  I have S10+.  All other apps, emails and phone calls are received but does not work when texts are sent using the native messaging app.

[angiep405]

The same thing has happened to me! I've tried everything! So frustrating!

[Jenrenee67]

Would love to know when this issue is fixed. This was one of the reasons i bought my fitbit and my daughters veresa lite.

[JACS1975]

Unfortunately I gave up waiting for the issue to resolve itself and bought myself a Samsung watch to sync with my phone instead. Pity, as I loved my Versa, but need the text notifications to work as it was one of the main reasons I bought a fitbit...

[Jenrenee67]

I have the galaxy watch already, i like my fitbit better for step tracking,
as galaxy is not as correct with amount of steps. Maybe fitbit will get it
right with next update.... my was working fine until last week...

[Jminor824]

I have tried all the troubleshooting things and still don't get text notifications.  All other notifications come through with no problem so i know it's not a connection problem 

[Mozball88]

I'm having this issue too. I was told it's a known issue with Android devices. They are working on a fix. 

[Nori112]

Same thing happened with me and my s10+! It is beyond annoying. I have done EVERY trouble shooting step and it still does not work. I really hope they are able to fix this issue soon!

[Jenrenee67]

This is been a problem for awhile. Seems to come and go. Maybe they will
fix it.

[Jenrenee67]

Maybe one day.. fitbit is great at tracking steps.

[b0ysetsfire]

just last night around 8 PM EST, I received my first text message notification in MONTHS.  Since then, every text that came through has notified me.  Anyone else experience the same? 

Is there a Fitbit moderator following this that can confirm the bug and dev resolved the issue?

[Jminor824]

Man, I hope that happens for me soon too! 

Sent from Yahoo Mail on Android

[Jenrenee67]

Thanks for the update,i tried my and a tex came through!! Yeah!!!