help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped syncing to my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2020 08:58 - last edited on ‎10-15-2020 14:24 by Fitbit Moderator

‎10-15-2020 08:58 - last edited on ‎10-15-2020 14:24 by Fitbit Moderator

I am very frustrated with Fitbit. Mine was working fine until Monday night. It won't sync unless i do an update but update fails. I have spoken to their customer service and they say it's not compatible with my phone. It was until Monday!! Does anyone know how to bypass the update??

 

 

Moderator Edit: Clarified subject

 

 

 

Best Answer
Labels:
45 REPLIES 45

‎10-17-2020 13:04

In response to LeeAnn59

‎10-17-2020 13:04

I just got mine too and it stopped syncing about an hr ago. I'm trying to reset everything and it's still not syncing.. I'm thinking about returning it.  

Best Answer

‎10-17-2020 14:46

In response to Ivysno

‎10-17-2020 14:46

I would definitely return it. They refuse to acknowledge their is a problem. They keep blaming my phone but clearly every one doesn't have the same phone.

Best Answer

‎10-18-2020 16:03

‎10-18-2020 16:03

Hi - Just spoke with support, getting a replacement 

See how that goes.

Best Answer
0 Votes

‎10-18-2020 16:28

In response to Kasondra

‎10-18-2020 16:28

This is very strange that everybody seems to be having the same syncing issue since Monday! My versa 2 also stopped syncing and receiving notifications on Monday  and says about fitbit app required when I have been using it fine, with the app, since I got it just 4 months ago. Very frustrating!

Best Answer

‎10-18-2020 17:03

In response to Jacquilaw

‎10-18-2020 17:03

I finally asked in their Facebook page and they told me to reinstall it. Took a long time but it worked!! 

Best Answer

‎10-25-2020 18:35

In response to Lawree70

‎10-25-2020 18:35

I had the exact same issue. It was working fine and when it updated it no longer works with my s20 note. They say its because it's not compatible but it worked fine before the update. Very frustrated!!

Best Answer
0 Votes