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Versa stopped tracking activity

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‎07-18-2019 18:40

‎07-18-2019 18:40

After having the Versa for less than a month, my activity and sleep time stopped tracking. This forum says to restart the Versa to fix it. It didn’t the first time but it did the second time. But now it stopped again so I restarted my Versa again. It seems to work but this is not how this watch should work!!! 

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‎07-23-2019 18:21 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

‎07-23-2019 18:21 - last edited on ‎03-13-2025 07:24 by Fitbit Moderator

@Jlee3, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply. 

Let me help you with you Versa not recording your activity and thank you for restarting your device. I would like to suggest you factory reset your device. Once this is done you will need to set it up again. See how it behaves after this.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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