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Versa stopped tracking heart rate

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‎04-30-2020 07:50 - last edited on ‎05-14-2020 06:26 by Fitbit Moderator

‎04-30-2020 07:50 - last edited on ‎05-14-2020 06:26 by Fitbit Moderator

my heart rate monitor hasn't worked since the update.  I've shutdown and restarted and it will work short-term. I've got basic sleep reports the last two nights.  Monday it didn't track at all. The green light isn't even on. I'm not sure I want to do a factory reset.

 

 

Moderator edit: updated subject for clarity

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‎05-14-2020 06:25

‎05-14-2020 06:25

Hi @DDB80, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, monitor your watch for the next 24 hours and see if it tracks your heart rate and sleep properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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